matherd (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} matherd) wrote,@ 2007-09-18 14:30:00 |
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Comcast doesn't want my money
Bryan(Tue Sep 18 2007 16:42:16 GMT-0700 (PDT))> Order Information
analyst Marvin has entered room
Marvin(Tue Sep 18 2007 16:42:21 GMT-0700 (PDT))> Hello Bryan_, Thank you for contacting Comcast Live Chat Support. My name is Marvin. Please give me one moment to review your information.
Marvin(Tue Sep 18 2007 16:42:23 GMT-0700 (PDT))> How are you doing today?
Bryan_(Tue Sep 18 2007 13:42:28 GMT-0700 (PDT))> Hi Marvin.
Bryan_(Tue Sep 18 2007 13:42:30 GMT-0700 (PDT))> Not so hot.
Bryan_(Tue Sep 18 2007 13:42:40 GMT-0700 (PDT))> You are like the 6th person at comcast I've talked to
Bryan_(Tue Sep 18 2007 13:42:54 GMT-0700 (PDT))> I tried this live chat twice, and the phone a few times
Bryan_(Tue Sep 18 2007 13:43:05 GMT-0700 (PDT))> so here's the story
Bryan_(Tue Sep 18 2007 13:43:17 GMT-0700 (PDT))> i'm trying to order internet service... cable modem
Bryan_(Tue Sep 18 2007 13:43:48 GMT-0700 (PDT))> when i tried this using this website, they told me i couldn't order it because my landlord hadn't disconnected his yet
Bryan_(Tue Sep 18 2007 13:44:16 GMT-0700 (PDT))> i talked to my landlord and tried again, and gave the next person the disconnect confirmation number
Bryan_(Tue Sep 18 2007 13:44:34 GMT-0700 (PDT))> they said that even though he is scheduled to be disconnected later this month, i couldn't even order it yet
Marvin(Tue Sep 18 2007 16:44:45 GMT-0700 (PDT))> Correcy
Marvin(Tue Sep 18 2007 16:45:09 GMT-0700 (PDT))> Disregard that last statement.
Bryan_(Tue Sep 18 2007 13:45:18 GMT-0700 (PDT))> so my landlord called, and talked to "Danica", and she said she could set it up, and that i should call her at the 1-800 number at ext 44569
Marvin(Tue Sep 18 2007 16:45:28 GMT-0700 (PDT))> When is his disconnection scheduled?
Bryan_(Tue Sep 18 2007 13:45:37 GMT-0700 (PDT))> well the 1-800 number doesn't let you enter an extension
Bryan_(Tue Sep 18 2007 13:46:05 GMT-0700 (PDT))> #662426 on the 28th
Bryan_(Tue Sep 18 2007 13:46:45 GMT-0700 (PDT))> so when i got ahold of someone on the 1-800 number she said she couldn't transfer me to a specific extension
Marvin(Tue Sep 18 2007 16:46:43 GMT-0700 (PDT))> Okay. Continue sir.
Bryan_(Tue Sep 18 2007 13:46:59 GMT-0700 (PDT))> and i got shuffled around until i got to some automated thing that hung up on me
Bryan_(Tue Sep 18 2007 13:47:32 GMT-0700 (PDT))> i think i entered the wrong zip code one of the several times it asked for it, and it decided i wasn't in a comcast area
Marvin(Tue Sep 18 2007 16:47:31 GMT-0700 (PDT))> Did she transfer you to the billing department?
Bryan_(Tue Sep 18 2007 13:47:42 GMT-0700 (PDT))> i don't think so
Marvin(Tue Sep 18 2007 16:49:51 GMT-0700 (PDT))> That's seemed to be the problem. Your landlord has disconnected his service and the billing department will override the unauthorized access so that they can set up your service. The billing department consists of managers and supervisors who have more access codes than our agents. Call 1800COMCAST, enter your phone number go through the prompts and select billing.
Bryan_(Tue Sep 18 2007 13:50:48 GMT-0700 (PDT))> oh, and i don't have a phone at that address yet
Bryan_(Tue Sep 18 2007 13:51:04 GMT-0700 (PDT))> it won't let me not enter one, but if i type gibberish eventually it gives up
Bryan_(Tue Sep 18 2007 13:51:09 GMT-0700 (PDT))> i'm not calling a 1-800 number
Bryan_(Tue Sep 18 2007 13:51:47 GMT-0700 (PDT))> at this point i would almost rather use *dial-up* than give comcast my money
Marvin(Tue Sep 18 2007 16:51:44 GMT-0700 (PDT))> Use your landlord's home phone number and zip code.
Bryan_(Tue Sep 18 2007 13:51:58 GMT-0700 (PDT))> my landlord doesn't have a phone
Bryan_(Tue Sep 18 2007 13:52:02 GMT-0700 (PDT))> he has a cell phone
Marvin(Tue Sep 18 2007 16:52:19 GMT-0700 (PDT))> That works as well.
Marvin(Tue Sep 18 2007 16:52:27 GMT-0700 (PDT))> Give me your address.
Marvin(Tue Sep 18 2007 16:52:41 GMT-0700 (PDT))> Let me see if I can override the disconnect.
Bryan_(Tue Sep 18 2007 13:52:56 GMT-0700 (PDT))> #### ###### ########, Los Gatos, CA #####
Bryan_(Tue Sep 18 2007 13:53:19 GMT-0700 (PDT))> I assumed you have that in the order information
Marvin(Tue Sep 18 2007 16:54:05 GMT-0700 (PDT))> No sir. The order information did not come up.
Marvin(Tue Sep 18 2007 16:54:12 GMT-0700 (PDT))> Let me see what I can do.
Bryan_(Tue Sep 18 2007 13:54:23 GMT-0700 (PDT))> Thank you
Marvin(Tue Sep 18 2007 16:55:15 GMT-0700 (PDT))> Analyst has closed chat and left the room
analyst Marvin has left room
Bryan(Tue Sep 18 2007 16:42:16 GMT-0700 (PDT))> Order Information
analyst Marvin has entered room
Marvin(Tue Sep 18 2007 16:42:21 GMT-0700 (PDT))> Hello Bryan_, Thank you for contacting Comcast Live Chat Support. My name is Marvin. Please give me one moment to review your information.
Marvin(Tue Sep 18 2007 16:42:23 GMT-0700 (PDT))> How are you doing today?
Bryan_(Tue Sep 18 2007 13:42:28 GMT-0700 (PDT))> Hi Marvin.
Bryan_(Tue Sep 18 2007 13:42:30 GMT-0700 (PDT))> Not so hot.
Bryan_(Tue Sep 18 2007 13:42:40 GMT-0700 (PDT))> You are like the 6th person at comcast I've talked to
Bryan_(Tue Sep 18 2007 13:42:54 GMT-0700 (PDT))> I tried this live chat twice, and the phone a few times
Bryan_(Tue Sep 18 2007 13:43:05 GMT-0700 (PDT))> so here's the story
Bryan_(Tue Sep 18 2007 13:43:17 GMT-0700 (PDT))> i'm trying to order internet service... cable modem
Bryan_(Tue Sep 18 2007 13:43:48 GMT-0700 (PDT))> when i tried this using this website, they told me i couldn't order it because my landlord hadn't disconnected his yet
Bryan_(Tue Sep 18 2007 13:44:16 GMT-0700 (PDT))> i talked to my landlord and tried again, and gave the next person the disconnect confirmation number
Bryan_(Tue Sep 18 2007 13:44:34 GMT-0700 (PDT))> they said that even though he is scheduled to be disconnected later this month, i couldn't even order it yet
Marvin(Tue Sep 18 2007 16:44:45 GMT-0700 (PDT))> Correcy
Marvin(Tue Sep 18 2007 16:45:09 GMT-0700 (PDT))> Disregard that last statement.
Bryan_(Tue Sep 18 2007 13:45:18 GMT-0700 (PDT))> so my landlord called, and talked to "Danica", and she said she could set it up, and that i should call her at the 1-800 number at ext 44569
Marvin(Tue Sep 18 2007 16:45:28 GMT-0700 (PDT))> When is his disconnection scheduled?
Bryan_(Tue Sep 18 2007 13:45:37 GMT-0700 (PDT))> well the 1-800 number doesn't let you enter an extension
Bryan_(Tue Sep 18 2007 13:46:05 GMT-0700 (PDT))> #662426 on the 28th
Bryan_(Tue Sep 18 2007 13:46:45 GMT-0700 (PDT))> so when i got ahold of someone on the 1-800 number she said she couldn't transfer me to a specific extension
Marvin(Tue Sep 18 2007 16:46:43 GMT-0700 (PDT))> Okay. Continue sir.
Bryan_(Tue Sep 18 2007 13:46:59 GMT-0700 (PDT))> and i got shuffled around until i got to some automated thing that hung up on me
Bryan_(Tue Sep 18 2007 13:47:32 GMT-0700 (PDT))> i think i entered the wrong zip code one of the several times it asked for it, and it decided i wasn't in a comcast area
Marvin(Tue Sep 18 2007 16:47:31 GMT-0700 (PDT))> Did she transfer you to the billing department?
Bryan_(Tue Sep 18 2007 13:47:42 GMT-0700 (PDT))> i don't think so
Marvin(Tue Sep 18 2007 16:49:51 GMT-0700 (PDT))> That's seemed to be the problem. Your landlord has disconnected his service and the billing department will override the unauthorized access so that they can set up your service. The billing department consists of managers and supervisors who have more access codes than our agents. Call 1800COMCAST, enter your phone number go through the prompts and select billing.
Bryan_(Tue Sep 18 2007 13:50:48 GMT-0700 (PDT))> oh, and i don't have a phone at that address yet
Bryan_(Tue Sep 18 2007 13:51:04 GMT-0700 (PDT))> it won't let me not enter one, but if i type gibberish eventually it gives up
Bryan_(Tue Sep 18 2007 13:51:09 GMT-0700 (PDT))> i'm not calling a 1-800 number
Bryan_(Tue Sep 18 2007 13:51:47 GMT-0700 (PDT))> at this point i would almost rather use *dial-up* than give comcast my money
Marvin(Tue Sep 18 2007 16:51:44 GMT-0700 (PDT))> Use your landlord's home phone number and zip code.
Bryan_(Tue Sep 18 2007 13:51:58 GMT-0700 (PDT))> my landlord doesn't have a phone
Bryan_(Tue Sep 18 2007 13:52:02 GMT-0700 (PDT))> he has a cell phone
Marvin(Tue Sep 18 2007 16:52:19 GMT-0700 (PDT))> That works as well.
Marvin(Tue Sep 18 2007 16:52:27 GMT-0700 (PDT))> Give me your address.
Marvin(Tue Sep 18 2007 16:52:41 GMT-0700 (PDT))> Let me see if I can override the disconnect.
Bryan_(Tue Sep 18 2007 13:52:56 GMT-0700 (PDT))> #### ###### ########, Los Gatos, CA #####
Bryan_(Tue Sep 18 2007 13:53:19 GMT-0700 (PDT))> I assumed you have that in the order information
Marvin(Tue Sep 18 2007 16:54:05 GMT-0700 (PDT))> No sir. The order information did not come up.
Marvin(Tue Sep 18 2007 16:54:12 GMT-0700 (PDT))> Let me see what I can do.
Bryan_(Tue Sep 18 2007 13:54:23 GMT-0700 (PDT))> Thank you
Marvin(Tue Sep 18 2007 16:55:15 GMT-0700 (PDT))> Analyst has closed chat and left the room
analyst Marvin has left room
